Employment Opportunities

 

Position: Parts and Customer Service Representative

 

CZ-USA is seeking to fill the position of Parts & Customer Service Representative (PCSR). The responsibility of the PCSR is to maintain customer service satisfaction by providing problem-solving resources.

Speaking with customers over the telephone is the primary role of the position. The PCSR will spend a substantial amount of time in a customer service role, working closely with our customers on the phone and through email to determine what the customer’s exact needs are, and to see that their needs are met in an efficient manner.

Employment Requirements:

  • Minimum High School Diploma or GED.
  • One or more years’ experience in customer service.
  • One or more years’ experience in ordering, stocking, inventory, disassembling and assembling of parts and firearms products.
  • One or more years’ experience with firearms and parts, sales, service and distribution.
  • Courteous manners with public and co-workers.
  • Must be highly accurate, and detailed oriented.
  • Must have knowledge of firearms and firearm safety.
  • Must be capable of taking the initiative to complete tasks with minimal need for direction.
  • Proficiency in spoken and written English.
  • Must possess excellent computer skills, proficient with Microsoft Word and Excel.
  • Must have the ability to multitask and make good decisions.
  • Must be punctual, meticulous and reliable.
  • Available for occasional travel, including multiple night stays.

Preferred Skills:

  • Some college education

Working Conditions:

  • Work 8-hours daily, 5-days weekly, Monday through Friday, 8:30 a.m. – 5:00 p.m.
  • Complete some duties in a non-climate controlled warehouse.
  • Non-paid 30 minute lunch hour with 2-15 minute paid break periods.
  • May be required to work overtime with paid compensation.
  • May be required to work weekends and/or in lieu of days in work-week.
  • Frequently exposed to noise and a regular flow of office personnel.
  • Must have the ability to bend, twist, crouch, stoop, reach, and climb stairs/ladders.
  • Must be able to lift, push, and/or pull up to seventy-five (75) lbs.

Essential Job Functions:

  • Confer with customers by telephone and email to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Read catalogs, or computer displays in order to determine replacement part stock numbers and prices.
  • Determine replacement parts required, according to inspections of old parts, customers’ requests, or customers’ descriptions of malfunctions.
  • Receive and fill telephone and online orders for parts.
  • Fill customer orders from stock.
  • Prepare sales slip or sales contracts.
  • Receive payment or obtain credit authorization.
  • Take inventory of stock.
  • Advise customers on substitution or modification of parts when identical replacements are not available.
  • Examine returned parts for defects, and exchange defective parts or refund payment.
  • Mark and store parts in stockroom according to prearranged systems.
  • Records via computer customer interactions or transactions detailing inquiries, complaints or comments, as well as actions taken.
  • Check to ensure appropriate changes were made to resolve customers’ problems.
  • Refer unresolved customer grievances to appropriate management for further investigation.
  • Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
  • Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as misuse.
  • Provide appropriate documentation on changes/corrections regarding terms of sales and pricing in a timely manner.

Physical Requirements & Working Conditions: The following are the physical requirements of this position, which all workers filling the position must be able to do or withstand each day:

  • Medium work: Exerting up to 50 pounds of force occasionally, and up to 20 pounds of force frequently, and up to 10 pounds of force constantly to move objects.
  • Vision: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; Ability to see color.
  • Stooping: Bending body downward and forward by bending spine at the waist.
  • Kneeling: Bending legs at knee to come to a rest on knee or knees.
  • Crouching: Bending the body downward and forward by bending leg and spine.
  • Reaching: Extending hand(s) and arm(s) in any direction.
  • Standing: Remaining upright on the feet, particularly for sustained periods of time.
  • Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
  • Pushing: Using upper extremities to press against something with steady force in order to thrust forward, downward or outward.
  • Pulling: Using upper extremities to exert force in order to draw, drag, haul or tug objects in a sustained motion.
  • Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position to position.
  • Fingering: Picking, pinching, typing or otherwise working, primarily with fingers.
  • Grasping: Applying pressure to an object with the fingers and palm.
  • Feeling: Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips.
  • Talking: Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly.
  • Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive detailed information through oral communication, and making fine discriminations in sound.
  • Repetitive motions: Making substantial movements of the wrists, hands, and/or fingers.
  • The worker is subject to atmospheric conditions: One or more of the following conditions that affect the respiratory system of the skin: Fumes, odors, dusts, mists, or gases.

Interested applicants should email their resume or application to resume@cz-usa.com.

CZ-USA is an equal opportunity employer.

Apply Now!

 


 

Position: Marketing Assistant

 

CZ-USA is seeking to fill the entry level position of Marketing Assistant. Preference may be given to candidates experienced in hunting, competition shooting, or another area demonstrating a well-rounded knowledge of firearms use and technology. Relevant certifications should be provided with resume and application. Applicant must be able to enthusiastically represent firearms products without ethical conflict for the purposes of law enforcement, self-defense, competition and hunting (both subsistence and trophy). The position requires work Monday through Friday, from 8:30 a.m. to 5:00 p.m.

 

Employment Requirements:

 

  • Ability to legally possess firearms under applicable laws.
  • Must be at least 18 years old.
  • Must know basic firearm safety.
  • Must have a functional and working knowledge of firearm basics.
  • Must have a high school diploma or equivalent.
  • Must be able to pass criminal background test and drug test.
  • Must be extremely accurate.
  • Must be able to enthusiastically represent firearms products without ethical conflict for the purposes of law enforcement, self-defense, competition and hunting (both subsistence and trophy)
  • Must have exceptional spoken and written English skills.
  • Must display well-articulated mastery of written language to ensure polite and tactful responses to complicated customer inquiries.
  • Must possess excellent computer skills, proficient with Microsoft Outlook, Word and Excel.
  • Ability to use email and phone extensions.
  • Demonstrate a positive attitude and strong interpersonal skills.
  • Must have the ability to multi task, effectively manage time and prioritize responsibilities.
  • Must be punctual, meticulous and reliable.
  • Must be able to work 8-hours daily, 5-days weekly, Monday through Friday.
  • Must be able to work overtime when required.
  • Must be available for limited travel.

 

Preferred Skills:

 

  • Associates’ or Bachelor’s Degree
  • Proficiency in Adobe Creative Cloud products including Photoshop, Illustrator, InDesign.

 

Essential Job Functions:

 

  • Media and promotional order processing and fulfillment.
  • Product sample lifecycle tracking and coordination.
  • Maintaining reporting system on Testing & Evaluation guns loaned for review, including tracking resulting media stemming from each particular loan.
  • Monitoring social media accounts
  • Media coverage canvasing and reporting.
  • Assist with content creation (social, website, video, catalog, advertising and promotional materials)
  • Distribute new product announcements to media.
  • Assist with collection on past due media accounts.
  • Working in desktop and handheld warehouse management system to locate and move products as well as generate reports.
  • Retrieving information and generating documents from accounting system.
  • Assistance with creation of yearly product catalog and other multimedia projects.
  • Create monthly advertising and media exposure report of known print, TV, web, and event exposure for the past and upcoming months.
  • Provide general administrative assistance to Marketing Manager. I.e., respond to voicemail and e-mail when not in office.
  • Administrative updates to website – media exposure list, new pricing, product info.
  • Communicate with the subject matter experts at CZ-USA when necessary.
  • Research and reporting on published industry sales data
  • Know and understand the technical details of the CZ-USA product line.
  • Know and use internal company computer systems.
  • Update job knowledge by participating in educational opportunities, reading professional publications; maintaining personal networks; and participating in professional organizations.
  • Complete other tasks assigned by supervisors.
  • Complete all required paperwork accurately and in a timely manner.
  • Timely and regular attendance is required to ensure work flow is not interrupted.
  • Assist all employees in department in completing their work when necessary.
  • Maintain a clean and organized work area.
  • Adhere to all company policies and procedures.

 

Physical Requirements & Working Conditions: The following are the physical requirements of this position, which all workers filling the position must be able to do or withstand each day:

 

  • Medium work: Exerting up to 50 pounds of force occasionally, and up to 20 pounds of force frequently, and up to 10 pounds of force constantly to move objects.
  • Vision: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; Ability to see color.
  • Stooping: Bending body downward and forward by bending spine at the waist.
  • Kneeling: Bending legs at knee to come to a rest on knee or knees.
  • Crouching: Bending the body downward and forward by bending leg and spine.
  • Reaching: Extending hand(s) and arm(s) in any direction.
  • Standing: Remaining upright on the feet, particularly for sustained periods of time.
  • Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
  • Pushing: Using upper extremities to press against something with steady force in order to thrust forward, downward or outward.
  • Pulling: Using upper extremities to exert force in order to draw, drag, haul or tug objects in a sustained motion.
  • Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position to position.
  • Fingering: Picking, pinching, typing or otherwise working, primarily with fingers.
  • Grasping: Applying pressure to an object with the fingers and palm.
  • Feeling: Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips.
  • Talking: Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly.
  • Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive detailed information through oral communication, and making fine discriminations in sound.
  • Repetitive motions: Making substantial movements of the wrists, hands, and/or fingers.
  • The worker is subject to atmospheric conditions: One or more of the following conditions that affect the respiratory system of the skin: Fumes, odors, dusts, mists, or gases.

 Interested applicants should email their resume and/or application to resume@cz-usa.com.

CZ-USA is an equal opportunity employer.

Apply Now!

 


 

Position: Warranty Representative

 

CZ-USA is seeking to fill the entry level position of Warranty Representative. The primary responsibility of a Warranty Representative is to serve the customer service needs of the Warranty Department, by helping customers resolve their issues with their firearms over the phone and by email. The Warranty Representative also has the primary responsibility for logging guns in to the warranty department and returning them to the owners, and conducting some firearm repair and maintenance work. The position generally requires work Monday through Friday, from 8:00 a.m. to 4:30 p.m. CZ-USA offers competitive pay and benefits including health, dental, vision, 401k, and vacation.

 

Employment Requirements:

  • Ability to legally possess firearms under applicable laws.
  • Must be at least 21 years old.
  • Must know basic firearm safety.
  • Must be able to pass criminal background test and drug test.
  • Must be extremely accurate.
  • Must be highly proficient in spoken and written English.
  • Must have ability to resolve customer issues, concerns, and problems by resolving differences in a manner applicable to both customer and company.
  • Must possess excellent computer skills, proficient with Microsoft Outlook, Word and Excel.
  • Ability to use email and phone extensions.
  • Demonstrate a positive attitude and strong interpersonal skills.
  • Must have the ability to multi task, effectively manage time and prioritize responsibilities.
  • Must be punctual, meticulous and reliable.
  • Must be able to work 8-hours daily, 5-days weekly, Monday through Friday.
  • Must be able to work overtime when required.
  • Must be able to travel with multiple-night stays.

Preferred Skills:

  • Minimum two (2) or years’ of customer service or related experience.
  • Experience working as a gunsmith or machinist.
  • Knowledge of CZ-USA product line.

Essential Job Functions:

  • Support warranty claims and questions by telephone and email.
  • Manages intake out outgo of firearms coming through the Warranty Department.
  • Provide courteous and efficient customer service in a timely manner.
  • Proficiently use company’s computer software systems.
  • Repairs and modifies firearms to factory specifications, using hand-tools and machines, such as grinders, planers, disk sanders, lathes, millers and other types of equipment.
  • Install parts, such as metallic or optical sights, pistol grips, recoil pads, and decorative pieces of firearms, using screws and hand-tools.
  • Operate machines to grind and polish metal parts.
  • Maintain in-depth knowledge of CZ-USA product line.
  • Understand types of metal finishes and styles; perform basic to complex metal work.
  • Communicate effectively with CZ-USA personnel and business partners regarding changes and new technical information.
  • Compile and maintain all required paperwork, records and documents.
  • Update job knowledge by participating in educational opportunities, reading professional publications when available.
  • Notify supervisory personnel of problems / concerns.
  • Complete other tasks assigned by supervisors.
  • Complete all required paperwork accurately and in a timely manner
  • Timely and regular attendance is required to ensure work flow is not interrupted.
  • Assist all employees in department in completing their work when necessary.
  • Maintain a clean and organized work area.
  • Adhere to all company policies and procedures.

Physical Requirements & Working Conditions: The following are the physical requirements of this position, which all workers filling the position must be able to do or withstand each day:

  • Heavy Work: Exerting in excess of 100 pounds of force occasionally, and/or in excess of 50
  • pounds of force frequently, and/or in excess of 20 pounds of force constantly to move objects
  • Vision: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; Ability to see color.
  • Stooping: Bending body downward and forward by bending spine at the waist.
  • Kneeling: Bending legs at knee to come to a rest on knee or knees.
  • Crouching: Bending the body downward and forward by bending leg and spine.
  • Reaching: Extending hand(s) and arm(s) in any direction.
  • Standing: Remaining upright on the feet, particularly for sustained periods of time.
  • Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
  • Pushing: Using upper extremities to press against something with steady force in order to thrust forward, downward or outward.
  • Pulling: Using upper extremities to exert force in order to draw, drag, haul or tug objects in a sustained motion.
  • Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position to position.
  • Fingering: Picking, pinching, typing or otherwise working, primarily with fingers.
  • Grasping: Applying pressure to an object with the fingers and palm.
  • Feeling: Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips.
  • Talking: Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly.
  • Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive detailed information through oral communication, and making fine discriminations in sound.
  • Repetitive motions: Making substantial movements of the wrists, hands, and/or fingers.
  • The worker is subject to atmospheric conditions: One or more of the following conditions that affect the respiratory system of the skin: Fumes, odors, dusts, mists, or gases.

Interested applicants should email their resume and/or application to resume@cz-usa.com.

CZ-USA is an equal opportunity employer.

Apply Now!

 


 

Position: Warranty Gunsmith

 

CZ-USA, in Kansas City, Kansas, is seeking to hire a Warranty Gunsmith. The responsibility of a Warranty Gunsmith is to ensure firearms function safely using their knowledge to confirm there are no unsafe mechanical problems. Warranty Gunsmiths also spend a substantial amount of time in a customer service role, working closely with our customers on the phone and through email to meet their needs. The position generally requires work Monday through Friday, from 8:00 a.m. to 4:30 p.m. CZ-USA offers competitive pay and benefits including health, dental, vision, 401k, and vacation.

 

Employment Requirements:

  • Ability to legally possess firearms under applicable laws
  • Must be at least 21 years old
  • Must know basic firearm safety
  • Must have an Associate’s degree in Gunsmithing or extensive gunsmithing experience
  • Must be able to pass criminal background test and drug test
  • Must be extremely accurate
  • Must be proficient in spoken and written English
  • Must possess excellent computer skills, proficient with Microsoft Outlook, Word and Excel
  • Ability to use email and phone extensions
  • Demonstrate a positive attitude and strong interpersonal skills
  • Must have the ability to multi task, effectively manage time and prioritize responsibilities
  • Must be punctual, meticulous and reliable
  • Must be able to work 8-hours daily, 5-days weekly, Monday through Friday
  • Must be able to work overtime when required
  • Must be able to travel with multiple-night stays

Essential Job Functions:

  • Support warranty claims and questions by telephone and email.
  • Provide courteous and efficient customer service in a timely manner.
  • Proficiently use company’s computer software systems.
  • Repair firearms to factory specifications, using hand-tools and machines, such as grinders, planers, disk sanders, lathes, millers and other types of equipment.
  • Install parts, such as metallic or optical sights, pistol grips, recoil pads, and decorative pieces of firearms, using screws and hand-tools.
  • Operate machines to grind and polish metal parts.
  • Maintain in-depth knowledge of CZ-USA product line.
  • Understand types of metal finishes and styles; perform basic to complex metal work.
  • Communicate effectively with CZ-USA personnel and business partners regarding changes and new technical information.
  • Compile and maintain all required paperwork, records and documents.
  • Discharge firearms to determine proper functioning.
  • Update job knowledge by participating in educational opportunities, reading professional publications when available.

Physical Requirements & Working Conditions: The following are the physical requirements of this position, which all workers filling the position must be able to do or withstand each day:

  • Heavy Work: Exerting in excess of 100 pounds of force occasionally, and/or in excess of 50
  • pounds of force frequently, and/or in excess of 20 pounds of force constantly to move objects
  • Vision: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; Ability to see color.
  • Stooping: Bending body downward and forward by bending spine at the waist.
  • Kneeling: Bending legs at knee to come to a rest on knee or knees.
  • Crouching: Bending the body downward and forward by bending leg and spine.
  • Reaching: Extending hand(s) and arm(s) in any direction.
  • Standing: Remaining upright on the feet, particularly for sustained periods of time.
  • Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
  • Pushing: Using upper extremities to press against something with steady force in order to thrust forward, downward or outward.
  • Pulling: Using upper extremities to exert force in order to draw, drag, haul or tug objects in a sustained motion.
  • Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position to position.
  • Fingering: Picking, pinching, typing or otherwise working, primarily with fingers.
  • Grasping: Applying pressure to an object with the fingers and palm.
  • Feeling: Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips.
  • Talking: Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly.
  • Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive detailed information through oral communication, and making fine discriminations in sound.
  • Repetitive motions: Making substantial movements of the wrists, hands, and/or fingers.
  • The worker is subject to atmospheric conditions: One or more of the following conditions that affect the respiratory system of the skin: Fumes, odors, dusts, mists, or gases.

Interested applicants should email their resume to resume@cz-usa.com.

CZ-USA is an equal opportunity employer.

Apply Now!